Privacy Policy

1. Data We Collect

Velvet Luden Tabletop Ltd. ("we", "our", "us") is committed to protecting your personal data. We collect information you provide directly to us when you create an account, place an order, or contact our concierge team. This includes your name, email address, shipping address, billing address, and phone number. We also collect limited technical data automatically as you navigate our site, such as IP address and browser type, to ensure security and proper site function.

2. How We Use It

Your data is used strictly to fulfill your orders, process payments securely, communicate regarding your deliveries, and provide customer support (e.g., for missing component replacements). With your explicit consent, we may also use your email to send updates on limited edition tabletop releases or curated vault additions.

3. Cookies

We use essential cookies to maintain your session, keep items in your cart, and remember your account login state. Please refer to our separate Cookie Policy for detailed information on how we use tracking technologies and how you can manage your preferences.

4. Third Parties

We do not sell your data. We share necessary information only with trusted third parties required to operate our business: secure payment processors to handle transactions, and logistics partners (couriers) to deliver your premium board games. These partners are strictly bound by data processing agreements in compliance with UK data protection laws.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to access, correct, or request deletion of your personal data held by Velvet Luden. You may also object to processing or request data portability. To exercise these rights, please contact our data protection officer using the details below.

6. Contact

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Velvet Luden Tabletop Ltd.
14 Velvet Lane, Mayfair
London, W1J 7BR
United Kingdom
Email: support@velvetluden.com